Frequently asked questions/Terms and conditions
A) Q: How many days beforehand should I book an appointment with ALLURE?
A: Its' advisable to call/message 3 days beforehand to book your appointment
B) Q: How long does it takes for the carpet/sofa to dry after cleaning?
A: It will take approx. 4 -5 hrs depending on the type of fabric and the degree of soiling.
C) Q: Are the chemicals used during cleaning toxic and harmful to human health?
A: No. Our chemical used are non-toxic and does not cause harm to human health.
D) Q: Is it possible to remove all stains on my carpet/sofa?
A: No. Every stains composition are different in nature. The effectiveness of stain removal would depend also on the nature of stain, type of fabric and duration of stain.
Terms & Conditions
A: Its' advisable to call/message 3 days beforehand to book your appointment
B) Q: How long does it takes for the carpet/sofa to dry after cleaning?
A: It will take approx. 4 -5 hrs depending on the type of fabric and the degree of soiling.
C) Q: Are the chemicals used during cleaning toxic and harmful to human health?
A: No. Our chemical used are non-toxic and does not cause harm to human health.
D) Q: Is it possible to remove all stains on my carpet/sofa?
A: No. Every stains composition are different in nature. The effectiveness of stain removal would depend also on the nature of stain, type of fabric and duration of stain.
Terms & Conditions
- We exercise utmost care during sofa/carpet cleaning entrusted to us, cleaning each article using the method that is best suited to its nature and condition.
- We cannot assume responsibilities for inherent weaknesses or defects in materials that are not visibly apparent prior to processing. This applies particularly, but not exclusively to suedes, satins, double-face fabrics, etc.
- In upholstery cleaning, we cannot assume responsibilities for colour loss and shrinkage or against damage to weak and tender fabrics.
- In the event any other loss or damage to article for which we may accept liability, without prejudice, such liability SHALL NOT EXCEED two (2) times the rates charged for cleaning the article, provided that the claim is made within twenty-four (24) hours after receiving the article and the invoice/contract must be presented. Such claim shall be deemed not exceeding S$150.00 or whichever is lowest.